TheGlen ([info]theglen) wrote,
@ 2009-07-03 23:39:00
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Be glad Mumbai isn't in driving distance of Houston
My new Dell computer was delivered a week ago. Only they didn't tell me. Took me the better half of the week trying to find where it was. Every time I called Fed Ex they had a new story. Calling Dell ended with me talking to either Gollum or Smeagol. Finally tracked it down today. Told me it was going to be delivered, only it wasn't. Called them and they told me they tracked it to Heathrow. I nearly went homicidal. After some searching it went to the Fed Ex facility on Heathrow Ridge Road, their computer cut off everything after the word that told me it was in London.

I get it home. It doesn't work. Video drivers were blown. This is where it gets ludicrous. Called Dell and got their India branch naturally. First guy didn't tell me anything about the computer except it sucked compared to his and he could build a computer better than that in his sleep. And got rude about it. Hung up on his ass. He called me back. I got ruder. Called Dell again and then spent almost four hours talking to over two dozen people that kept giving me one number after another none of which meant anything to anybody else. Then one of the last guys told me they would take the computer back for a 15% restocking fee first. I cussed him out in a dozen languages. Not exaggerating. Told him off in English, German, Spanish, French, Italian, Urdu, Arabic, Dutch, Portuguese, Gaelic, Finnish and Russian. He told me getting rude was not going to help matters any. Nearly went shopping for chainsaws and plane tickets to India at that point. Returned the computer after several more transfers. Did not order another one.

Went to a local computer store got a computer twice as good for half the price. Should have done that in the first place.



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[info]beastieboyed
2009-07-04 06:57 am UTC (link)
Welcome to just one more reason I build my computers myself. Unless it's a laptop, of course.

Damn. That is one hell of a horror story.

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[info]taza_insane
2009-07-04 05:23 pm UTC (link)
Just be glad it wasn't HP.

They have all that bullshit and more.

Myself, I either buy Asus laptops or build my computers by hand from reliable, common components. I've dealt with the idiots enough times to trust them with nothing.

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[info]ladycygnet
2009-07-05 04:46 am UTC (link)
When I worked in tech support for a nameless cable company with fantastically horrible management, people would often mention how grateful they were that they had gotten a live person who was living and working in the US. They didn't mind our Canadian agents, either, but for computers and such, they often had to talk to tech support personnel who had been outsourced overseas to the lowest bidder.

I'm glad you were able to get a better computer locally at a lower price. Maybe you should shoot Dell an email and let them know that their crappy service lost them a customer, and quite probably that customer's friends.

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[info]mthoopla
2009-07-06 11:07 pm UTC (link)
I already had no intention of buying Dell, due to shit construction, but this pushes me over the edge in to full-on anti-Dell zeal. You can sure as shit add me to what I'm sure will be a good-sized list of people who won't touch the bastards with a ten foot pole now.

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[info]ladycygnet
2009-07-06 11:37 pm UTC (link)
I'm going to recommend against them as well. Fortunately, we have a few techies in my family who can build computers, and I still have the computer my ex built me. He may have been a jerk, but he knew his stuff when it came to putting together excellent machines.

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[info]daniel_ream4
2009-07-07 12:29 pm UTC (link)
I work for a large OEM who actually manufactures some of Dell's product lines, and I scrupulously don't tell people that because I see the engineering samples and I am frankly embarrassed to be associated with that poor a product. We build to Dell's quality specs, so it's not really our "fault", but still.

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